FAQ's

Your complete satisfaction guaranteed

We are a real Local Flower Shop, we are a real Local  Florist. 

At Galerie Kopretina Chomutov, we guarantee your complete satisfaction whether you choose to have your flowers delivered in Chomutov or any other town or city that we deliver to.

When we complete your delivery, we will email you so you know that your flowers and gifts have been delivered. We will also invite you to share your experience with others on Google or Facebook.

How to order your Flowers & Gifts?

ORDER ONLINE 

• Step (1) : Select your flowers and gifts
• Step (2) : Click BUY to add the items to your shopping basket.    
• Step (3) : Select the bouquet size if option is available. Please note that if sizes are offered, the image pictured always represents the Exclusive size. Click ORDER. 
• Step (4) : You are now in step (1) of the checkout process. Please check that your shopping basket has the flowers and gifts you have selected. At this stage, you may add an extra gift to go with your other products or flowers. Click NEXT
• Step (5): You are now in step (2) of the checkout process. Select DELIVERY or IN-STORE COLLECTION.
• Step (6): Select your delivery destination from the drop-list and click NEXT.
• Step (7) : Select your preferred delivery date and time. Please note that all times are local.
• Step (8) : Complete the delivery details, card message and any additional information you would like to tell us about the order. Any information marked with an asterix must be completed.
• Step (9) : Select your preferred payment method. We accept all major credit cards, Apple Pay and Google Pay. You can also pay Cash for in-store collections.
• Step (10) : Once you complete your payment, you will receive an Order Summary. Please contact us immediately if you need to change any of the details. 
• Step (11) : When we have completed the delivery of your order, we will notify you by email that your gift was delivered.

ORDER BY PHONE

Feel free to contact us directly and place your order over the phone.

COLLECT YOUR ORDER IN-STORE

• Step (1) : Select your flowers and gifts
• Step (2) : Click BUY to add the items to your shopping basket.    
• Step (3) : Select the bouquet size if option is available. Please note that if sizes are offered, the image pictured always represents the Exclusive size. Click ORDER. 
• Step (4) : You are now in step (1) of the checkout process. Please check that your shopping basket has the flowers and gifts you have selected. At this stage, you may add an extra gift to go with your other products or flowers. Click NEXT
• Step (5): You are now in step (2) of the checkout process. Select IN-STORE COLLECTION.
• Step (6): Select your preferred collection date. Our store opening times will be displayed.
• Step (8) : Complete your details, card message and any additional information you would like to tell us about the order. Any information marked with an asterix must be completed.
• Step (9) : Select your preferred payment method. We accept all major credit cards, Apple Pay and Google Pay. You can also pay Cash for in-store collections.
• Step (10) : Once you complete your payment, you will receive an Order Summary. Please contact us immediately if you need to change any of the details. 
• Step (11) : We look forward to welcoming you at Galerie Kopretina Chomutov, Zborovská 5486, 430 01, Chomutov

How quickly can my order be delivered or prepared?

• We guarantee same-day delivery on all orders completed by 16⁰⁰ hours

• All orders can be prepared for collection or delivered within 3 hours of placing your order. 

• Orders can be collected within our normal opening hours

• Please note that during peak periods, Valentine´s Day, International Women´s Day and Mother´s Day, delivery times cannot be guaranteed.